Privacy Policy

At Padel Grail, we value your trust. We're committed to protecting your privacy and the personal data that you provide when using our website. This Privacy Policy outlines how we manage, utilise, and safeguard your information. When you access or shop at Padel Grail, you are agreeing to the procedures outlined in this policy. If you disagree with any aspect, please refrain from using our services.

Updates to Our Privacy Policy

We may periodically update this Privacy Policy. Whenever there's a change, we'll notify you either by posting an updated policy on our website or via email. It's essential for you to review these changes to stay informed.

Defining Personal Information

Personal information refers to data that can identify you directly or indirectly. This includes details such as your name, contact number, address, payment details, and other related information.

Data Collection Practices

While browsing our site, certain non-personal data may be collected without any direct action on your part. However, personal data is predominantly collected when you:

  • Register or create an account with Padel Grail.
  • Make a purchase.
  • Engage with our promotional campaigns.
  • Report issues or seek support.
  • Enter contests or participate in surveys.
  • Communicate with us in any form.

Padel Grail pledges to:

  • Obtain your consent before collecting or using your data.
  • Clearly communicate the reason for collecting your data.
  • Never misuse your information or deviate from the stated purpose, unless mandated by law.

However, certain circumstances may require us to disclose your data:

  • Legal obligations or court orders.
  • Situations that demand public interest or protection of our business interests.
  • Implicit situations where disclosure is understood, such as during business transitions.

Utilising Your Personal Data

We use your data primarily to:

  • Streamline your shopping experience.
  • Process and confirm your orders.
  • Maintain our records.
  • Enhance our products and services.
  • Tailor promotional and marketing content based on your preferences.
  • Address your inquiries or concerns.
  • Engage in market research and analysis to improve our offerings.

Sharing Your Personal Data

While your data is mainly accessed by Padel Grail's internal teams, certain authorised third-party service providers may also have access for specific tasks such as IT maintenance, customer support, marketing, or payment processing. Rest assured, these partners are strictly prohibited from using your data for any other purposes.

Padel Grail may also collaborate with its affiliate companies for management analysis, marketing opportunities, and decision-making. In rare circumstances, your data may be shared when:

  • Addressing legal obligations.
  • Investigating potential misconduct.
  • Protecting the rights and safety of our customers and our business.
  • Facilitating business transitions, such as mergers or acquisitions.

Direct Marketing & Preferences

Padel Grail and its affiliates may send you promotional content and offers. If you wish to opt-out, each communication will include an 'unsubscribe' option. Your preferences will be respected and updated accordingly.

Access & Control Over Your Data

Should you believe that any information we hold is incorrect, please contact us immediately. Alternatively, you can access and modify your details by logging into your Padel Grail account.

Security & Data Storage

Online security is paramount. We employ stringent measures, including SSL encryption, to protect your data. Any information you provide is stored securely within servers located in South Africa, compliant with local regulations. However, remember that no online platform is entirely secure. Protect your account by keeping your password confidential.

Cookies & How We Use Them

Padel Grail uses cookies to enhance your online experience. Cookies are small data files stored on your device, helping us recognise returning users, streamline login processes, and offer personalised experiences. By using our website, you agree to our use of cookies.

In Conclusion

We take pride in establishing trust with our customers. Protecting your privacy is a cornerstone of this trust. For any questions regarding this Privacy Policy or your data, please contact us.