Defining Personal Information
Personal information refers to data that can identify you directly or indirectly. This includes details such as your name, contact number, address, payment details, and other related information.
Data Collection Practices
While browsing our site, certain non-personal data may be collected without any direct action on your part. However, personal data is predominantly collected when you:
- Register or create an account with Padel Grail.
- Make a purchase.
- Engage with our promotional campaigns.
- Report issues or seek support.
- Enter contests or participate in surveys.
- Communicate with us in any form.
Padel Grail pledges to:
- Obtain your consent before collecting or using your data.
- Clearly communicate the reason for collecting your data.
- Never misuse your information or deviate from the stated purpose, unless mandated by law.
However, certain circumstances may require us to disclose your data:
- Legal obligations or court orders.
- Situations that demand public interest or protection of our business interests.
- Implicit situations where disclosure is understood, such as during business transitions.
Utilising Your Personal Data
We use your data primarily to:
- Streamline your shopping experience.
- Process and confirm your orders.
- Maintain our records.
- Enhance our products and services.
- Tailor promotional and marketing content based on your preferences.
- Address your inquiries or concerns.
- Engage in market research and analysis to improve our offerings.
Sharing Your Personal Data
While your data is mainly accessed by Padel Grail's internal teams, certain authorised third-party service providers may also have access for specific tasks such as IT maintenance, customer support, marketing, or payment processing. Rest assured, these partners are strictly prohibited from using your data for any other purposes.
Padel Grail may also collaborate with its affiliate companies for management analysis, marketing opportunities, and decision-making. In rare circumstances, your data may be shared when:
- Addressing legal obligations.
- Investigating potential misconduct.
- Protecting the rights and safety of our customers and our business.
- Facilitating business transitions, such as mergers or acquisitions.
Direct Marketing & Preferences
Padel Grail and its affiliates may send you promotional content and offers. If you wish to opt-out, each communication will include an 'unsubscribe' option. Your preferences will be respected and updated accordingly.
Access & Control Over Your Data
Should you believe that any information we hold is incorrect, please contact us immediately. Alternatively, you can access and modify your details by logging into your Padel Grail account.
Security & Data Storage
Online security is paramount. We employ stringent measures, including SSL encryption, to protect your data. Any information you provide is stored securely within servers located in South Africa, compliant with local regulations. However, remember that no online platform is entirely secure. Protect your account by keeping your password confidential.
Cookies & How We Use Them