Returns & Refunds

Returns and Refunds Policy

We honor a 14-day return and exchange window, starting from the day you receive your product. For those preferring an item swap, we facilitate exchanges for items of equivalent or greater value, with any additional cost covered by you. If you opt for a return, a R150 return fee will be applied, which covers the collection of the item by our courier and delivery to one of our dispatch facilities. This fee is applicable for orders where the return is not due to an error on our part.

Certain items, including Rackets, Balls, Grips, and Gift Cards, are non-returnable and non-refundable, and cannot be exchanged for cash. To qualify for a return or exchange, the product must be unused, retain its original tags, be in its initial packaging, and be accompanied by proof of purchase.

To initiate a return or exchange, please contact us at and send returns to: 56 Voortrekker Street, Vereeniging. Note that unapproved returns will not be processed. Upon receiving and inspecting the product at our end, we'll notify you of its status.

Cancellation and Refund Adjustments for Customer-Initiated Order Changes

In instances where a refund is requested due to customer error, or a customer decides to cancel an order post-placement for reasons not attributable to our business, we face a service fee for the transaction. As such adjustments are initiated by the customer and not by any fault of our services, we must pass on this service charge. In these situations, we will still honour the refund and cancel the order but will require the customer's banking details to process the refund directly into their bank account within 3 business days. The applicable service fee will be deducted from the refund amount to cover the incurred charges.

Shipping Considerations

For returns not related to our error, a flat rate of R150 will be charged for the item to be collected by our courier and delivered to one of our dispatch facilities. The customer is responsible for these shipping costs. We utilise our courier service to mitigate any potential issues.

Product Quality Assurance

We urge customers to thoroughly inspect their orders upon arrival. If you encounter any defects, damages, or incorrect items, please contact us immediately for resolution.


Following the receipt and inspection of your returned item, we will inform you of the refund status. Approved refunds are processed back to the original payment method via our third-party payment system, which may take up to 5 working days. Products exempt from refunds or exchanges, unless defective, include Rackets, Balls, and Grips.