Terms of Service

Welcome to Padel Grail. By accessing or using our website, you're agreeing to the outlined terms and conditions, which encompass our Returns and Refunds and Shipping Policies. "We", "us", and "our" refer to Padel Grail. If you disagree with any part of these terms, you're advised not to use our platform.

Service Engagement

Your engagement with us, whether by visiting our site or making a purchase, binds you to this Terms of Service. This agreement is applicable to all site visitors, customers, and all content contributors.

Updates to Our Terms

We may periodically update this Terms of Service. We encourage you to review this page from time to time for any changes. Your continued use of our site after changes signifies your acceptance of them.

Using Padel Grail's Online Platform

  • Eligibility: By using our platform, you affirm that you are of legal age in your jurisdiction or have gained consent from your guardian. Unlawful use or any actions violating our terms will lead to service termination.

  • General Conditions: We maintain the right to decline service to anyone at any given time. While we ensure safe data transmission, be aware that online data transfers are subject to adaptations due to varying technical necessities.

  • Returns and Refunds: Our detailed Returns and Refunds Policy is integral to these Terms of Service. It outlines conditions for returns, exchanges, and the handling of customer-initiated cancellations. For the complete policy, please [link to the detailed Returns and Refunds Policy].

  • Shipping Policy: We offer complimentary shipping for orders over R600, with a standard delivery time of 1 to 3 working days for central areas, noting possible delays during peak times or to remote areas. All deliveries are made exclusively within South Africa to physical addresses. Standard delivery fees and protocols are detailed in our Shipping Policy, which also highlights the process for handling delivery discrepancies. For full details, please [link to the detailed Shipping Policy].

  • Information Integrity: We aim to provide accurate, updated information on our site. However, occasional discrepancies may occur. The content is intended for general reference and should not be the exclusive base for decisions.

Feedback & Submissions: If you provide specific submissions or any creative ideas, proposals, or materials, you allow us to use, edit, copy, or distribute them without any restrictions. We're not obliged to: (1) keep comments confidential; (2) offer compensation; (3) respond to comments. Ensure your feedback respects third-party rights and doesn't contain harmful content or malware.

Right to Amend or Refuse Service: Padel Grail reserves the authority to modify policies, cancel orders, or even suspend accounts as deemed necessary by the company.