Shipping Policy

Thank you for choosing Padel Grail. Our commitment is to provide you with timely and reliable shipping. The following policy governs the shipment and delivery of products purchased from our online platform. Should any concerns arise regarding your delivery, feel free to contact us.

Shipping Details:

  • Enjoy complimentary shipping for orders exceeding R750.
  • Standard delivery time for central areas ranges from 1 to 3 working days. Please note that deliveries might experience delays during Public Holidays or peak sale events such as Black Friday.
  • Deliveries to more remote or outlying areas may take additional time, as we partner with regional couriers to service these regions.
  • We deliver exclusively to physical addresses within South Africa.
  • Although we strive to maintain our delivery schedules, occasional unforeseen circumstances can lead to delays. We appreciate your understanding in such situations.
  • Upon processing your order, you'll receive an email containing a unique order number, allowing you to track your package.
  • Once an address is confirmed and the order is finalized, no changes to the address or delivery details will be entertained.
  • We charge a standard delivery fee of R80.
  • We might reach out to discuss alternate delivery methods for remote locations, or in rare cases, opt to cancel the order if delivery poses significant challenges.

Delivery Protocol:

  • To ensure the safe and secure receipt of your order, deliveries will be made to the stipulated address, and only handed over to the individual mentioned in the delivery notes or an authorized representative.
  • The recipient is required to present a valid ID for verification purposes.
  • The courier will request a signature on the delivery waybill to confirm the order's receipt in pristine condition.
  • Should you notice any damages or discrepancies upon receiving the package, you have the option to:
    • Accept the package while noting the damages on the courier's waybill, co-signed by both parties.
    • Decline the delivery, providing reasons on the waybill, again co-signed by both the courier and the recipient.

For returns or refunds related concerns, please refer to our Refunds Policy.

Right to Amend or Refuse Service: Padel Grail reserves the authority to modify policies, cancel orders, or even suspend accounts as deemed necessary by the company.