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Nox Luxury Master Series Backpack

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Sale price R 1,999.00

Discover the new LUXURY MASTER backpack, our best padel backpack. Made with the best textiles and technical materials, this backpack reduces weight and increases resistance, guaranteeing durability and comfort. The best...

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Shipping Policy

Thank you for choosing Padel Grail. Our commitment is to provide you with timely and reliable shipping. The following policy governs the shipment and delivery of products purchased from our online platform. Should any concerns arise regarding your delivery, feel free to contact us.

Shipping Details:

  • Enjoy complimentary shipping for orders exceeding R750.
  • Standard delivery time for central areas ranges from 1 to 3 working days. Please note that deliveries might experience delays during Public Holidays or peak sale events such as Black Friday.
  • Deliveries to more remote or outlying areas may take additional time, as we partner with regional couriers to service these regions.
  • We deliver exclusively to physical addresses within South Africa.
  • Although we strive to maintain our delivery schedules, occasional unforeseen circumstances can lead to delays. We appreciate your understanding in such situations.
  • Upon processing your order, you'll receive an email containing a unique order number, allowing you to track your package.
  • Once an address is confirmed and the order is finalized, no changes to the address or delivery details will be entertained.
  • We charge a standard delivery fee of R80.
  • We might reach out to discuss alternate delivery methods for remote locations, or in rare cases, opt to cancel the order if delivery poses significant challenges.

Delivery Protocol:

  • To ensure the safe and secure receipt of your order, deliveries will be made to the stipulated address, and only handed over to the individual mentioned in the delivery notes or an authorized representative.
  • The recipient is required to present a valid ID for verification purposes.
  • The courier will request a signature on the delivery waybill to confirm the order's receipt in pristine condition.
  • Should you notice any damages or discrepancies upon receiving the package, you have the option to:
    • Accept the package while noting the damages on the courier's waybill, co-signed by both parties.
    • Decline the delivery, providing reasons on the waybill, again co-signed by both the courier and the recipient.

For returns or refunds related concerns, please refer to our Refunds Policy.

Right to Amend or Refuse Service: Padel Grail reserves the authority to modify policies, cancel orders, or even suspend accounts as deemed necessary by the company.
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Estimate delivery time: 1 - 3 Days.

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Discover the new LUXURY MASTER backpack, our best padel backpack. Made with the best textiles and technical materials, this backpack reduces weight and increases resistance, guaranteeing durability and comfort.

The best NOX Sport-Casual Backpack

Designed with the best textiles and technical materials of last generation. In black/white color.

Ideal Combination: Backpack for Day to Day and Training.

The perfect fusion between sports and casual backpack, ideal for carrying all your belongings both in your daily routine and in your trainings and matches.

FEATURES:

  • Main compartment #1 for paddle or computer. It has a rigid outer surface for maximum protection.
  • Versatile storage: Main compartment #2 for 2 paddle rackets, equipment, ball can and accessories.
  • Separate compartment in the front for shoes with ventilation system.
  • Perfect organization: Front compartments for cell phone, glasses, wallet, etc., and side compartment for keys, club card, bottle, etc.
  • Superior comfort: Ergonomic padded straps and back with textile that optimizes grip and air circulation.

Dimensions: 500 x 330 x 200 mm

Capacity: 30 liters.

The shape of a Padel racket plays a crucial role in how it performs and suits different playing styles. Understanding the differences between racket shapes is key to finding your perfect match. Below, we explore the three primary racket shapes to help you make an informed choice.

1. Round Shape Racket

The round shape racket is like a trusted friend for beginners and defensive players. Its forgiving nature due to the large sweet spot near the handle makes it easier to hit consistent shots. It's the go-to for players prioritizing control and stability over sheer power.

  • Best for: Beginners and defensive players.
  • Characteristics: Large sweet spot, centered and closer to the handle.
  • Benefits: Greater control and easier ball handling, ideal for consistent and precise shots.
  • Drawback: Less power, not ideal for aggressive play.

2. Diamond Shape Racket

The diamond shape racket is the powerhouse in Padel. Positioned for advanced players with a knack for aggressive play, its sweet spot at the top end unleashes formidable power in smashes. This racket is all about dominating the court with forceful strikes.

  • Best for: Advanced and aggressive players.
  • Characteristics: Sweet spot located at the top of the racket
  • Benefits: High power potential, excellent for offensive play and smashes.
  • Drawback: Requires good technique, less control, and harder to handle for beginners.

3. Teardrop Shape Racket

The teardrop shape racket is a versatile all-rounder, perfect for players who enjoy a balanced game. Striking a harmony between power and control, it caters well to intermediate players looking for a blend of the round and diamond racket traits. It's ideal for those who adapt their play to various situations.

  • Best for: Intermediate players or all-rounders.
  • Characteristics: Hybrid shape, sweet spot between that of round and diamond rackets.
  • Benefits: Balanced mix of power and control, versatile for various play styles.
  • Drawback: Not as specialized as round or diamond rackets in control or power, respectively.

Selecting the right Padel racket shape is about aligning your equipment with your playing style and aspirations on the court. Whether you're just starting out, looking to dominate with power, or seeking a balanced racket for a versatile game, there's a shape tailored for your needs.

Remember, the best racket is the one that feels right in your hands and complements your style of play. Explore our selection, and step onto the court with confidence, armed with the perfect partner for your Padel journey.

🚫 Don’t fall victim to grey imports or counterfeit Padel equipment! 🚫

Protect your game and your investment by choosing authorized retailers like Padel Grail. Here's why purchasing from us matters:

  1. Guarantees and Warranties: Our products come with the full backing of the brands, ensuring you receive warranties and guarantees that protect your investment.
  2. Authenticity: We guarantee that every product we sell is authentic, eliminating the risks associated with counterfeit goods.
  3. Quality Assurance: Our products undergo rigorous quality checks, ensuring that you receive top-notch equipment that enhances your game.
  4. Expertise and Support: Our team is knowledgeable about the products we sell and can provide you with expert advice and support whenever you need it.
  5. Direct from the Brands: By buying from us, you're getting products directly from the brands, ensuring you receive the latest models and updates.
  6. Peace of Mind: Shop with confidence knowing that your purchase is backed by the brands and supported by our expertise.

Make an informed decision and choose Padel Grail as your trusted source for genuine quality Padel equipment.

Learn more about the importance of purchasing from authorized retailers [here].

Returns and Refunds Policy

We honor a 14-day return and exchange window, starting from the day you receive your product. For those preferring an item swap, we facilitate exchanges for items of equivalent or greater value, with any additional cost covered by you. If you opt for a return, a R150 return fee will be applied, which covers the collection of the item by our courier and delivery to one of our dispatch facilities. This fee is applicable for orders where the return is not due to an error on our part.

Certain items, including Rackets, Balls, Grips, and Gift Cards, are non-returnable and non-refundable, and cannot be exchanged for cash. To qualify for a return or exchange, the product must be unused, retain its original tags, be in its initial packaging, and be accompanied by proof of purchase.

To initiate a return or exchange, please contact us at info@padelgrail.co.za and send returns to: 56 Voortrekker Street, Vereeniging. Note that unapproved returns will not be processed. Upon receiving and inspecting the product at our end, we'll notify you of its status.

Cancellation and Refund Adjustments for Customer-Initiated Order Changes

In instances where a refund is requested due to customer error, or a customer decides to cancel an order post-placement for reasons not attributable to our business, we face a service fee for the transaction. As such adjustments are initiated by the customer and not by any fault of our services, we must pass on this service charge. In these situations, we will still honour the refund and cancel the order but will require the customer's banking details to process the refund directly into their bank account within 3 business days. The applicable service fee will be deducted from the refund amount to cover the incurred charges.

Shipping Considerations

For returns not related to our error, a flat rate of R150 will be charged for the item to be collected by our courier and delivered to one of our dispatch facilities. The customer is responsible for these shipping costs. We utilise our courier service to mitigate any potential issues.

Product Quality Assurance

We urge customers to thoroughly inspect their orders upon arrival. If you encounter any defects, damages, or incorrect items, please contact us immediately for resolution.

Refunds

Following the receipt and inspection of your returned item, we will inform you of the refund status. Approved refunds are processed back to the original payment method via our third-party payment system, which may take up to 5 working days. Products exempt from refunds or exchanges, unless defective, include Rackets, Balls, and Grips.